Terms of Service for Zumanzo

Effective Date: 14 December 2024

Welcome to Zumanzo! These Terms of Service (ToS) govern your access to and use of our website, accessible at https://zumanzo.com/, and our services. By accessing or using our website, you agree to these terms.

1. User Accounts

• Users must create an account to place orders.
• Misuse of accounts, including spamming or placing fake orders, will result in account termination or legal action to recover damages.
• Creating multiple accounts to claim coupons will lead to a permanent ban.
• Users are responsible for maintaining the confidentiality of their account credentials.

2. Age Restrictions

Zumanzo is intended for users aged 10 years and older. By using our services, you confirm that you meet this age requirement.

3. Orders and Payments

• Account Requirement: Placing orders requires an active account.
• Order Policy: Orders cannot be canceled or modified after placement.
• Payment Methods: Accepted methods include Cash on Delivery, Debit Cards, and UPI via Paytm Payments Gateway.
• Pricing: Prices are subject to market demand and may change. GST taxes are not included in the listed prices and will appear at checkout based on the provided address.

4. Refund and Return Policy

Zumanzo enforces a strict no returns, or refunds policy. For more information, refer to our Returns and Refund Policy page.

5. Shipping and Delivery

• Shipping Location: Currently, we only ship to KGF, Karnataka, India.
• Delivery Timing: Typical delivery time is between 8 AM and 8 PM daily, with potential delays during high-order periods.
• Shipping Costs: Orders below ₹500 incur additional delivery charges.

6. User Conduct

• Prohibited activities include:
  • Placing fraudulent orders.
  • Misusing the platform or engaging in cyberattacks.
• Violations may lead to account termination and legal action.

7. Product Reviews

Users may submit reviews for products they purchase. Reviews are moderated, and any content violating our policies may be removed.

8. Intellectual Property

All website content, including logos, trademarks, and text, is the exclusive property of Zumanzo. Unauthorized use is strictly prohibited.

9. Disclaimers

• Product images are for illustrative purposes only; actual products may vary.
• Zumanzo takes full responsibility for incorrect product delivery but cannot be held liable for technical glitches.

10. Account Termination

Misuse of accounts, including spamming, placing fake orders, or abusing coupons, may result in account termination or legal action to recover damages.

11. Modifications to Terms

Zumanzo reserves the right to modify these ToS at any time. Customers will be notified of changes via email.

12. Compliance

Zumanzo adheres to:

• FSSAI regulations for product safety and branding.
• GST taxation laws.
• Local trade license laws.
• DLT – Distributed Ledger Technology for sending transactional OTP SMS

13. Governing Law and Dispute Resolution

These ToS are governed by the laws of India. Any disputes will be resolved through mediation between the parties.

14. Contact Information

For questions regarding these Terms of Service, contact us at:

Zumanzo
No.1229, Shop No, 4, Mini Ibrahim Road,
Balakrishna Layout, Robertsonpet
KGF – 563122
Email: support@zumanzo.com